Privacy Policy

What we collect

To create an account: your email address. That is the only field required — we send a 6-digit sign-in code to it, and there is no password. If you arrived through someone's referral link, we also store the referral code that sent you.

If you subscribe: a payment reference and customer code from our payment processor, so we know which plan is active and when it renews. Card details are handled entirely by the processor and never reach our servers.

If you contact us or send feedback: whatever you choose to put in the message, plus the page you were on and any rating you give. Email is optional on the feedback form.

If you use an AI feature: the question, audio, or slip image you choose to submit is sent to the relevant AI processor to produce the requested answer, transcription, or audit. Do not include information you do not want processed for that request.

If you save Coach conversations: the messages and match context you supplied are stored with your account so you can continue them on another signed-in device.

If you use the signed-in Bet Tracker: we store the selections, bookmaker prices, stakes, notes, and bankroll figure you enter. This private personal record stays separate from BankerAI's published prediction performance and is not sent to a bookmaker.

Automatically: anonymous page-view and performance data via Vercel Web Analytics and Vercel Speed Insights. These record the page, referrer, approximate country, device type and loading speed. They do not set advertising cookies and do not follow you to other sites. If you ask the BankerAI Guide a free-text question, we count the question against a daily limit using a one-way hash of your IP address — the address itself is never stored.

Signed-in activity: we record the page path and the time your account was last active. Query strings and raw IP addresses are not stored with this record. We use it to avoid sending an opted-in return email while you are already using BankerAI.

Your personalisation preferences: league, team, market and risk preferences are saved on your device. When you are signed in, they are also stored with your BankerAI account so the same choices can follow you across devices. Signed-out preferences remain on that device.

Email choices: weekly settled-record and favourite-match emails are off by default. If you enable either one, we store that choice and the last time a return email was sent. You can turn them off from the Notifications page.

We do not collect ID cards, BVN, bank account details, or precise geolocation. We do not store slip images after the requested audit is completed.

How we use your data

To deliver the Service, send transactional emails, send optional reminder emails you requested, prevent fraud, personalise the signed-in experience, and attribute referrals.

Who we share with

Only with essential processors: Paystack (Naira payments), CryptAPI (USDT payment forwarding — we never see or store your wallet keys, only the public deposit address CryptAPI generates for each transaction), Vercel and Railway(hosting), Supabase (authentication), Brevo(transactional email and reminders you choose), Formspree (delivers your feedback submissions to us by email), and Anthropic and OpenAI (process the AI inputs described above; your BankerAI account identity is not included in those requests). We do not sell your data.

Your data-protection rights

Access, correction, deletion, restriction, objection, portability, withdrawal of consent — all available. Email oitechdev@bankerai.ng with subject "Data protection request".

Retention

Account data, including saved Coach conversations and Bet Tracker records, is retained while the account is active or until you delete individual records or request account deletion. Signed-out tracker records remain in that browser until you clear or import them. De-identified payment records and receipts follow our seven-year accounting retention schedule where needed for tax, accounting, audit, or dispute obligations.

Children

Strictly for users 18 years and older. We do not knowingly collect data from minors.

Contact

oitechdev@bankerai.ng